United Bank Limited (UBL),All Cities, Pakistan
Job Description
Summary:
A bank’s Operations Officer is someone whose role is to provide information regarding the bank’s products and
services to its customers. He/she is responsible for communicating with clients and assisting them, in person and
over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client needs.
Job Requirements:
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
- Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
- Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
- Provide information to customers on their account status and account balances.
- Open new bank accounts according to laid down rules and guidelines.
- Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
- Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.
- Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
- Ensure that customers’ confidential information is properly protected and only used for official purposes.
- Promote Team Work and prove to be an effective participant of the TEAM.
- Responsible for CIF amendment and Dormant activation.
Job Specific Skills:
- Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.
- Strong communication skills characterized by excellent writing and speaking skills.
- He/she must also have excellent negotiation skills and be able to influence people.
- He/she must possess excellent multi-tasking skills and be able to function under pressure.
- Ability to use the computer efficiently and also learn how to use new software.
Behavioral Skills:
- Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
- Have a keen eye for detail and follow instructions to the letter.
- A Team player, with good time management skills.
- Self-driven with the ability to work under pressure.
Job Skills
Strong Interpersonal SkillsProblem SolvingTime Management
Job Details
Industry:
Banking/Financial Services
Functional Area:
Field Operations
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Department:
Branch Operation
Job Location:
All Cities, Pakistan
Gender
No Preference
Degree Title
Graduate in business related field (Masters or MBA will be preferable).
Career Level
Entry Level
Experience
Fresh – 3 Years (Fresh OR 1-3 years’ relevant experience)
Apply Before:
Nov 01, 2022
Posting Date:
Sep 23, 2022
