Operations Officer

United Bank Limited (UBL),All Cities, Pakistan

Job Description


A bank’s Operations Officer is someone whose role is to provide information regarding the bank’s products and

services to its customers. He/she is responsible for communicating with clients and assisting them, in person and

over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client needs.

Job Requirements:

  • Provide splendid customer services to customers in a friendly and courteous manner at all times.
  • Have sufficient knowledge about the banking products and services and respond to all inquiries accordingly.
  • Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
  • Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties.
  • Provide information to customers on their account status and account balances.
  • Open new bank accounts according to laid down rules and guidelines.
  • Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction.
  • Provide assistance to all other members of staff in other departments of the bank by liaising with them through healthy interactions.
  • Establish and promote cordial relationship with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
  • Ensure that customers’ confidential information is properly protected and only used for official purposes.
  • Promote Team Work and prove to be an effective participant of the TEAM.
  • Responsible for CIF amendment and Dormant activation.

Job Specific Skills:

  • Effective listening skills demonstrated by the ability to listen to other people talk without interruptions, understand them and then propose solutions or make contributions based on the points made.
  • Strong communication skills characterized by excellent writing and speaking skills.
  • He/she must also have excellent negotiation skills and be able to influence people.
  • He/she must possess excellent multi-tasking skills and be able to function under pressure.
  • Ability to use the computer efficiently and also learn how to use new software.

Behavioral Skills:

  • Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times.
  • Have a keen eye for detail and follow instructions to the letter.
  • A Team player, with good time management skills.
  • Self-driven with the ability to work under pressure.

Job Skills

Strong Interpersonal SkillsProblem SolvingTime Management

Job Details


Banking/Financial Services

Functional Area:

Field Operations

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent


Branch Operation

Job Location:

All Cities, Pakistan


No Preference

Degree Title

Graduate in business related field (Masters or MBA will be preferable).

Career Level

Entry Level


Fresh – 3 Years (Fresh OR 1-3 years’ relevant experience)

Apply Before:

Nov 01, 2022

Posting Date:

Sep 23, 2022

Operations Officer
Operations Officer

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